The Green Way2018-08-24T15:08:07+00:00
what is
the green way?

The Green Way is a continuous year-long initiative to cultivate our company culture with 33 inspiring fundamentals to create best-in-class freight management experiences. Join us as we strive to exceed expectations

FOR EVERY CUSTOMER
EVERY SHIPMENT
EVERY TIME

what is
the green way?

The Green Way is a continuous year-long initiative to cultivate our company culture with 33 inspiring fundamentals to create best-in-class freight management experiences. Join us as we strive to exceed expectations

FOR EVERY CUSTOMER
EVERY SHIPMENT
EVERY TIME

what is
the green way?

The Green Way is a continuous year-long initiative to cultivate our company culture with 33 inspiring fundamentals to create best-in-class freight management experiences. Join us as we strive to exceed expectations for every customer, every shipment, every time.

what are the driving characteristics that keep our clients coming back
time & time again?

1 |  DELIVER EXCEPTIONAL SERVICE

It’s all about the experience – for every customer, every shipment, every time. Make every interaction stand out for its helpfulness. Create the “WOW” factor that turns clients into raving fans. This includes both internal and external customers.

2 |  BE PASSIONATE ABOUT QUALITY

Demonstrate a passion for excellence and take pride in the quality of everything you touch and everything you do. Have a healthy disdain for mediocrity. Good is not good enough. Always ask yourself, “Is this my best work?”

3 |  WHEN IN DOUBT, COMMUNICATE PERSONALLY

When delivering difficult or complex messages, or in emotionally charged situations, speak “live” instead of hiding behind e-mail or voicemail. Where appropriate, follow-up in writing to confirm everyone’s expectations and understanding.

4 |  INVEST IN RELATIONSHIPS

Get to know your clients and co-workers on a more personal level. Talk more and e-mail less. Understand what makes others tick and what’s important to them. Strong relationships enable us to more successfully work through difficult issues and challenging times.

5 |  FOLLOW THE PROCESS

We have procedures that outline the best way to accomplish nearly every important task. These are not mere guidelines; they’re requirements. Follow our processes rigorously to guarantee our work meets the highest possible standards. That’s the Green Way!

6 |  MAKE A DIFFERENCE

Be an active part of your community. Give back by contributing your time, effort, and where appropriate, your money, to make your community better. Whether through one of our national charitable partners or through your local focus, you can and do make a difference.

7 |  CREATE A GREAT IMPRESSION

Every conversation, phone call, e-mail, letter, and even voicemail, sets a tone and creates an impression. Pay attention to every interaction and be sure you’re setting a tone that’s strong, friendly, upbeat, poised, and honest. Use the Green Voice!

8 |  BE A FANATIC ABOUT RESPONSE TIME

Respond to questions and concerns quickly, whether it’s in person, on the phone, or by e-mail. This includes simply acknowledging that we got the question and we’re “on it,” as well as keeping those involved continuously updated on the status of their shipments or outstanding issues.

9 |  PAY ATTENTION TO THE DETAILS

Missing just one detail can have an enormous impact. Be a fanatic about accuracy and precision. Before you send your message, check for attachments, correct distribution lists, and the content. Get the details right the first time.

10 |  FIX THE PROBLEM. NOT THE BLAME

Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons to improve our processes and ourselves so we don’t make the same mistake twice. Get smarter with every mistake. Learn from every experience.

11 |  DO THE RIGHT THING, ALWAYS

Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision you make, especially when no one’s looking. Be truthful; if you make a mistake, own up to it, apologize, and make it right.

12 |  HONOR COMMITMENTS

Do what you say you’re going to do, when you say you’re going to do it. This includes being on time for all phone calls, appointments, meetings, and promises. If a commitment can’t be fulfilled, notify others early and agree on a new deliverable to be honored.

13 |  LISTEN GENEROUSLY

Listening is more than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need to agree or disagree. Suspend your judgment and be curious to know more, rather than jumping to conclusions. Above all, listen to understand.

14 |  SPEAK STRAIGHT

Speak honestly in a way that helps to make progress. Say what you mean, and be willing to ask questions, share ideas, or raise issues that may cause conflict when it’s necessary for team success. Be courageous enough to say what needs to be said. Address issues directly with those who are involved or affected.

15 |  EMBRACE CHANGE & GROWTH

What got us here is not the same as what will get us to the next level. Get outside your comfort zone, rather than stubbornly hanging on to old ways of doing things. Be excited by the possibilities that change and growth bring. Be flexible.

16 |  FIND A BETTER WAY

Regularly reevaluate every aspect of your work to find ways to improve. Don’t be satisfied with the status quo. Guard against complacency. Find ways to get things done better, faster, and more efficiently.

17 |  GO THE EXTRA MILE

Be willing to do whatever it takes to accomplish the job… plus a little bit more. Whether it’s starting early, staying late, or doing something that’s not in your job description, it’s the extra mile that separates the ordinary from the extraordinary.

18 |  MAKE HEALTHY CHOICES

Take care of yourself at home and at the office. Eat well, exercise, and get adequate sleep. Support each other in making healthy choices. The healthier you are, the more you’ll thrive personally and professionally.

19 |  WORK ON YOURSELF

Be a lifelong learner. Seek out and take advantage of every opportunity to gain more knowledge, to increase your skills, and to become an expert. Be resourceful about learning and sharing best practices.

20  |  FIND A WAY

Take personal responsibility for making things happen. Respond to every situation by looking for how we can do it, rather than explaining why it can’t be done. Be resourceful, take ownership and show initiative. Don’t make excuses or wait for others to solve the problem. See issues through to their completion.

21 |  THINK TEAM FIRST

It’s not about you. Don’t let your own ego or personal agenda get in the way of doing what’s best for the team. Be there for each other and be willing to step into another role or help a co-worker when that’s what’s required for success. Help each other succeed.

22 |  COMMINICATE TO BE UNDERSTOOD

Know your audience. Write and speak in a way that they can understand. Avoid using internal lingo, acronyms, and industry jargon. Use the simplest possible explanations.

23 |  BE CURIOUS

In the search for the best solutions, challenge and question what you don’t understand. Don’t accept anything at “face value” if it doesn’t make sense to you. Be curious, ask thoughtful questions, and listen intently to the answers. Dig deeper to go beyond the expected.

24 |  TREASURE, PROTECT, AND PROMOTE OUR BRAND

We’re each responsible for, and benefit from, the Green image and reputation. Consider how your actions affect our collective reputation, and be a proud ambassador for us all.

25 |  “BRING IT” EVERYDAY

Have a passion for what we do and be fully engaged. Make the most of each day by approaching every task with energy, focus, purpose, and enthusiasm. Work with a sense of urgency to get things done!

26 |  WALK IN YOUR CLIENTS SHOES

Understand both your internal and external customers’ world. Know their challenges and frustrations. Show “business empathy” by thinking from their perspective. The better you understand them, the more effectively you can anticipate and meet their needs and make them look good.

27 |  FINISH STRONG

You can do all of the things described here, but if you don’t close out well, profits are eroded and the last impression the client has might be negative. Own the first and last mile to make sure our clients are satisfied and come back for more.

28 |  TAKE PRIDE IN OUR APPEARANCE

Your personal appearance makes a strong statement about the pride you take in your performance.  Dress neatly and professionally.  The appearance of our office makes a similar statement about the quality of our work.   Take responsibility to see that our office environment is clean, neat, and professional.

29 | ADD VALUE

Clients hire us because we’re relentless logisticians. Be proactive, work expeditiously, communicate clearly and ask questions that help design solutions. Don’t accept anything just because it is the way it has always been done; after all, you’re the freight expert!

30 |  COLLABORATE

Share information and work together.  Learn to ask yourself, “Who else needs to know this?”  Collaborate internally and with our clients and partners to find better solutions.  Collaboration generates better ideas than working alone.

31 |  SHOW MEANINGFUL APPRECIATION

Recognizing people doing things right is more effective than pointing out when they do things wrong.  Regularly extend meaningful acknowledgement and appreciation — in all directions throughout our organization.

32 |  KEEP THINGS FUN

While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work.  Stuff happens.  Keep perspective.  Don’t take things too personally or take yourself too seriously.  Laugh every day.

33 |  FIND THAT $50

Maintain a tenacious hunger for our bottom line.  Always seek to bring value to Green and our clients by questioning charges, seeking reductions, and offering additional services.  We all grow together.

PRIVATELY OWNED,
TO BE EFFECTIVELY MANAGED

Green is more than just another third party provider. We are an innovative, freight forward-looking agency that invests in its people and technologies to provide best-in-class freight management experiences.

While the other guys are reporting to shareholders, we spend our time implementing programs and building long-term relationships.

CONTACT GREEN

PRIVATELY OWNED,
TO BE EFFECTIVELY MANAGED

Green is more than just another third party provider. We are an innovative, freight forward-looking agency that invests in its people and technologies to provide best-in-class freight management experiences.

While the other guys are reporting to shareholders, we spend our time implementing programs and building long-term relationships.

CONTACT GREEN
how to plant your sprout pencil

Enjoy writing with your Green Sprout pencil, and when it becomes too short to write with anymore, plant it!

Gently press the end of the pencil into the soil, tip-side up. Push it in up to the edge of the green top. Make sure to place the pencil slightly sideways so the plant can grow straight upwards. After 1-2 days move the pencil stub to a different place. This will allow the seeds even better conditions for sprouting. Your pencil should sprout within 8-28 days depending on seed type.

REQUEST A PENCIL
GREEN
HEADQUARTERS

619 E College Ave,
Suite F
Decatur, GA 30030

Tel +1 404 974 2910
Fax +1 404 974 2915

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ATLANTA
GEORGIA

619 E College Ave,
Suite F
Decatur, GA 30030

Tel +1 404 974 2910
Fax +1 404 974 2915

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CHICAGO
ILLINOIS

One Pierce Place,
Suite 200E
Itasca, IL 60143

Tel +1 847 250 4370
Fax +1 847 250 4371

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HOUSTON
TEXAS

450 Gears Rd,
Suite 212
Houston, TX 77067

Tel +1 832 554 1204
Fax +1 832 554 1205

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DENVER
COLORADO

3131 South Vaughn Way,
Suite 605

Aurora, CO 80014

Tel +1 720 961 1836
Fax +1 720 961 1835

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DALLAS
TEXAS

2222 South Service Rd,
Suite 240

Dallas, TX 75261

Tel +1 817 697 4470

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LOS ANGELES
CALIFORNIA

5777 West Century Blvd,
Suite 1285
Los Angeles, CA 90045

Tel +1 310 988 1550
Fax +1 310 988 1551

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MIAMI
FLORIDA

11421 NW 107th St,
Unit 18
Miami, FL 33178

Tel +1 786 400 2390
Fax +1 786 400 2391

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SEATTLE
WASHINGTON

1944 Pacific Ave,
Suite 206

Tacoma, WA 98402

Tel +1 253 327 1600
Fax +1 253 327 1590

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NEW YORK |
NEW JERSEY

51 Cragwood Rd,
Suite 303
South Plainfield, NJ 07080

Tel +1 908 912 0304
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