case study
COMMUNICATION – THE GREEN WAY TO RELATIONSHIPPING
INDUSTRY: INDUSTRIAL MACHINERY
MODE OF TRANSPORT: AIR & DOMESTIC
ROUTE: FRANKFURT, GERMANY TO ATLANTA, GEORGIA
DATE: AUGUST 2018
THE CLIENT
Supplier of machinery for power plants, oil refineries, and manufacturing facilities.
BACKGROUND
The client was experiencing communication issues leading to delays and a lackluster sense of urgency around their shipments. Using The Green Way, our 33 inspiring fundamentals of service, we were able to deliver an exceptional shipping experience and develop a strong freight partnership.
THE CHALLENGE
Our client was transporting industrial parts from Frankfurt, Germany to Atlanta, Georgia when Green freight experts noticed the shipment was missing vital documentation needed for Customs clearance. Due to the strict delivery date, Green Worldwide Shipping immediately contacted the client and discovered that the client’s agent in Germany was experiencing issues with their outgoing emails. The issue was quickly resolved, and the team was able to proceed with the shipment.
The parts ended up arriving two days earlier than expected and delivered without any disruption. Implementation of The Green Way fundamentals allowed us identify breaks in communication and keep the client informed throughout the entire process.
TESTIMONIALS
“You guys are going to spoil me with your efficiency and everything! Thank you for the update!”
“I just love Green Worldwide Shipping more and more…”
“We [the client] are feeling much better about the upcoming season and working with you guys!”
At Green Worldwide Shipping we believe in going above and beyond for our clients because that’s the Green Way– and how we keep delivering exceptional shipping experiences for every customer, every shipment, every time.
